Order Cancellations

Online Order Cancellation Policy

Introduction
At Spartan Equipment, we strive to provide the best shopping experience for our customers. However, we understand that sometimes plans change, and you may need to cancel your order. This policy outlines the procedures, eligibility, and conditions for cancelling an online order.

1. Order Cancellation Eligibility
Customers are eligible to cancel their online orders under the following conditions:

  • The cancellation request is made before the order has been processed or shipped.

  • Orders that have been processed or shipped cannot be cancelled but may be eligible for return in accordance with our Return Policy.

2. How to Cancel an Order
To cancel an order, please follow these steps:

  1. Contact Us Immediately: Reach out to our Customer Support Team via email at orders@spartanequipment.com or call us at 888-888-1085.

  2. Provide Order Details: Include your order number, full name, and contact information.

  3. Confirmation: Once we confirm that the order has not been shipped or processed, we will proceed with the cancellation and notify you via email.

3. Time-frame for Cancellation

  • Orders can typically be cancelled within 2 hours of placement.

  • After the 2-hour window, we cannot guarantee cancellation as the order may have entered the processing stage.

4. Refunds for Cancelled Orders
If your order is successfully cancelled:

  • A full refund will be issued to your original payment method.

  • Refunds may take 5-7 business days to reflect, depending on your bank or payment provider.

If the order has already been shipped and cannot be cancelled, you may initiate a return once the item is delivered.

5. Non-Cancellable Orders
The following orders cannot be cancelled:

  • Custom or personalized items.

  • Digital downloads or electronic products.

  • Items marked as "Final Sale".

6. Changes to Orders
If you need to make changes to your order (e.g., updating shipping details or product selection), please contact us within 2 hours of placing the order. After this time-frame, changes may not be possible.

7. Contact Information
For further assistance regarding order cancellations, please contact:

  • Email: orders@spartanequipment.com

  • Phone: 888-888-1085

  • Live Chat: Available on our website during business hours M-F 8am-5pm est.

Policy Updates
Spartan Equipment reserves the right to modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for shopping with us!


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