Contact Customer Care

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Ordering at SpartanEquipment.com is quick, easy and secure. Simply follow these steps to place your order.

  1. To add an item to your shopping cart, click the “Add to Cart” button on any product page.
  2. When you are finished shopping, click the “Checkout” button in your shopping cart.
  3. Sign in to your online account, create a new online account, or continue checking out without creating a password-protected online account.
  4. Verify your billing and shipping address. Change these addresses when necessary. Enter any key code, if applicable, then continue with checkout.
  5. Select a shipping option, then click the “Continue Shopping” button.
  6. Enter your payment information, then click the “Submit Order” button.
  7. Print your order confirmation* receipt for your records.

*SpartanEquipment.com will send you order-confirmation and status updates via email if you included your email address with your billing address. In addition, customers with an online account will receive email notification when their in-stock orders have shipped.

How is the total amount of my order calculated?
The total cost of your order is equal to the price of your items, plus applicable shipping cost and sales tax for orders shipped within Maryland. All orders shipped outside the state of Maryland will be shipped without sales tax duties collected by Spartan Equipment. All sales tax duties due in your state or jurisdiction will be the responsibility of the buyer. If for any reason you are tax exempt please send us a copy of your state's exemption certificate.

How do I change my order?
Please contact Customer Service via our Contact Us email form or call 1 (888) 888-1085 (8AM to 5PM Eastern Standard Time, Monday - Friday).

How do I cancel my order?
Please contact Customer Service via our Contact Us email form or call 1 (888) 888-1085 (8AM to 5PM Eastern Standard Time, Monday - Friday).

When I enter my personal information and credit card number over the Internet, is your site secure?
We care about online order security. Shopping at SpartanEquipment.com is quick, easy and secure. If at any time you feel uncomfortable providing personal information online, please feel free to call one of our sales representatives at 1 (888) 888-1085.
 
What payment methods do you accept?
  • We accept the following credit cards: Visa, MasterCard, Discover, American Express
  • You can use your Spartan Equipment Gift Card (up to two cards per order).
  • Purchase orders are accepted only with prior approval via our 24-hour notice, toll-free sales line at 1 (888) 888-1085.
  • C.O.D. orders are not offered.
  • All personal and business checks must clear prior to goods being shipped.
  • Cashier's checks are allowed and will speed up the shipping process.
  • Bank Wire Transfer are permitted. Call toll-free for wire instructions 1 (888) 888-1085
  • All financed terms and agreements will be determined prior to shipment of goods. All documents must be executed and original signed copies mailed before goods will ship.
When will my credit card be charged?
Your credit card is charged at the time the order is placed on item(s) selected and added to the cart checkout.
Do you offer C.O.D.?
No. You can send a check or money order with your order if you do not want to use or do not have a credit card.

Where/How can I use my Spartan Gift Cards? 
Physical/traditional gift cards are sent via USPS and can be used to make purchase online, via phone or at any of our retail stores. 
Electronic gift cards (NEW) are sent via email and can currently only be used online and via phone.

Do you sell parts for your items? How do I order them?
Yes, we do sell parts for most of our items. Parts can be ordered through our customer service department by calling 1 (888) 888-1085 (8AM to 5PM Eastern Standard Time, Monday - Friday).

How long does it take to receive my order when sending check or money order?  
A check drawn outside the state of Maryland will take approximately five to ten business days. Checks drawn within the state of Maryland will take approximately three to five business days. A money order or cashiers check will take approximately two days.

If I have more than one item on my order and an item(s) is on back order, do I get charged shipping twice?
Yes, each item is charged shipping when it leaves, unless terms and other agreements made prior to order. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
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